If it is not quite right, talk to us.
Contact DV Appliances Trading on +63 915 773 1945 with your order number and a description of the issue. We will explain the next steps and confirm the correct return address or collection arrangement.
14-day returns for a change of mind
You may request a return of an unused appliance within 14 calendar days of delivery. The item must be complete, unused, uninstalled and in resaleable condition, with its original packaging, accessories and manuals. Please retain proof of purchase and contact us within the 14-day period before sending it back.
For an accepted change-of-mind return, you pay the actual return delivery cost. We do not charge a restocking fee. Original standard delivery is free, so there is no outbound shipping charge to deduct. Appliances that have been used, installed, damaged after delivery or returned incomplete do not qualify for this voluntary change-of-mind policy. This does not limit rights relating to faulty or misdescribed goods.
Faulty, damaged, incorrect or misdescribed goods
If an appliance is defective, damaged in transit, incorrect or does not match its description, contact us as soon as you reasonably can. We will assess the issue and provide the repair, replacement, refund or other remedy required by Philippine consumer law. We cover the reasonable return or collection cost for a valid claim involving defective, damaged or incorrect goods.
The 14-day change-of-mind period does not remove statutory remedies or applicable warranty rights. An unboxing video and unopened packaging are not conditions for a valid defect claim. Photos can help us understand the problem, but please do not use an unsafe appliance or arrange a repair without contacting us first.
How a return works
- Contact us with your order number, proof of purchase and the reason for the return.
- Receive return instructions or collection details. Pack the appliance securely, including accessories where available.
- We inspect the returned item and notify you of the outcome. An accepted refund is issued within 7 business days after we receive and assess the goods, or after cancellation approval where no return is needed.
Refunds go to the original payment method through Stripe. The card issuer typically needs a further 5–10 business days to display the refund. If a refund is overdue, contact us with your order number so we can check its status.
Cancellations and warranty help
Contact us promptly if you wish to cancel. An order can be cancelled without a cancellation fee before dispatch. After dispatch, use the returns process above. Manufacturer warranty coverage varies by model and does not replace your rights against the seller.
Nothing in this policy excludes rights under the Consumer Act of the Philippines or the Internet Transactions Act. Further consumer guidance is available from the DTI Fair Trade Enforcement Bureau.
Contact DV Appliance
Website: dvhomestore.shop
Email: [email protected]
Phone: +63 915 773 1945
For orders, delivery, returns or privacy requests, email our team. Include your order number where applicable.
Last updated: 25 October 2026.